If your question is not answered here, feel free to
contact us.
What sizes do you carry?
How do I know which size to order?
Do you offer shirts in children's sizes?
I can't see any photos of the tee shirts on the website!
Do you have a catalog?
What types of payment do you accept?
What if I don't want to order online?
What if I'm ordering from a country not listed in the cart?
How are orders shipped?
How much does shipping cost?
What is the return policy?
What is the exchange policy?
How do I track my order?
What is the privacy policy?
Is my order secure?
What sizes do you carry?
We normally carry sizes S to 3X on the regular tees (up to 5X in black), sizes S - 2X on the relaxed fit women's tees,
sizes S- XL on the classic and slim fit baby doll tees, and Youth XS - L (2/4 - 14/16). If you are viewing a shirt and your size is not currently listed, it is simply
because it has sold out. Please contact us which shirt and what size you would like, and we will notify you when it has been restocked.
How do I know which size to order?
Please see our new sizing chart to help you decide which size and style to order.
You can also call 1-866-492-GEAR at any time for help over the phone.
Do you offer shirts in children's sizes?
Yes, we do. Please check out our Youth Tees.
I can't see any photos of the tee shirts on the website!
Customers who are using old, outdated web browsers- and some customers of AOL and Juno- seem to have
issues viewing the images of the tee shirts.
We recommend you try viewing the website in a different web browser like
Internet Explorer, Firefox, Netscape, or any other trusted browser, or get help from a
technical support specialist. If you purchased your computer
more than a year ago and haven't upgraded your web browser, it's out of date.
In the meantime, feel free to download a PDF catalog here to view
images of the products we offer.
Do you have a catalog?
Yes, you can download a PDF catalog here. The PDF is 3.5 MB and includes everything we currently offer: tee shirts, long sleeve tee shirts, sweatshirts, women's tee shirts, women's tank tops, and youth tee shirts, as well as a sizing chart and FAQ page.
Please note that this PDF catalog was created on 09/01/07, and prices and products are subject to change.
Feel free to call 1-866-492-4327 to place an order if you do not wish to order online.
What types of payment do you accept?
We accept Visa, Mastercard, American Express, and PayPal and money orders.
If you'd like to pay with a money order, simply place your order as normal and
select "Money Order" as your payment method at checkout. You will then receive
mailing instructions for submitting payment. Money orders must be received within 7 business days or the order is automatically canceled. Please note that we do not accept personal checks.
What if I don't want to order online?
No problem. Just call us at 1-866-492-4327 and we will take your order and payment information over the phone.
What if I'm ordering from a country not listed in the cart?
We will currently accept credit cards from the U.S., U.K., Canada, Australia, New Zealand, and Japan.
If you are in any other country, you can still more than welcome to order, however, you will have to pay
via PayPal. Please contact us with what shirt you would like, what size, and your shipping address, and we will send you a request for payment via PayPal.
How are orders shipped?
All orders are shipped using the United States Postal Service (USPS), and will arrive within 5-7 business days.
Orders shipped outside the United States are also shipped via the USPS and will
typically arrive in 7-14 business days.
Important Note: Shipping may take longer if your country is backlogged in processing shipments via customs, so if you have not yet received your order from us, we recommend you contact your local post office and inquire if they are holding the package for you. You may need to pay dues on the package before it can be released.
How much does shipping cost?
We are now pleased to offer $5 flat rate shipping on all orders shipped within the United States!
Prices overseas are determined by weight, but they begin at $5.95 to Canada
and $11.95 to the United Kingdom.
Return Policy
You can return the shirt within 30 days for store credit only.
Please email us to receive an RMA number, and then simply
return the tee shirt to the address listed on your receipt.
Once it is received, you will be emailed a coupon for the full value of the shirt
(less original shipping charges).
Exchange Policy
We have a simple exchange policy for U.S. and Canadian customers if you order the wrong size, wrong style, or
even the wrong shirt! If it is within 30 days of placing your order, simply return the shirt to the address listed on your receipt, and your replacement will ship as soon as we receive it.
We do prefer
customers to email us with the details of the exchange before
shipping items back so we can notify you of any pricing differences.
Tracking Orders
If it has been more than 7 business days from the date your order actually shipped, and you have not yet received
your order, please contact us with your name and order number and we will investigate the matter.
Privacy Policy:
The Realm of Redheads Online Store respects your right to privacy.
Your personal information will NOT be released or sold to any third-party organization under
any circumstance. Nor will you be added to any type of mailing list after making purchases through
this store unless you specifically checked the box when creating your account.
Is my order secure?
Yes, our site is secured by a 128/256-bit RapidSSL certificate, thereby offering the
highest level of security possible. This means you can rest
assured that communications between your browser and this site's web servers
are private and secure. You will see a padlock shown
near the bottom of your browser window. This padlock means that the order
you are placing is secure.
